| Hotline-Support |
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The experts in our hotline centre offer you immediate help with shortest response times, from telephone support to online diagnosis and trouble-shooting. As the entire software is developed in our company, we dispose of an extensive know-how for rapid and competent help.
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| Maintenance |
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We provide services and support comprehensively in each issue we serve within the scope of the aggrement with the client or each time the client's needs. As the entire software is developed in our company, so our company specializes serve fast, effective and cheaper solutions for your software problems.
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Remote Maintenance
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Our service centre actively observes and analyses the condition of your site. This enables us to detect possible troubles a priori and eliminate them. Besides, we realise software updates of new software releases on your system via remote maintenance. This makes sure your system is always state of the art.
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Periodical Maintenance :
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In order to achieve the highest possible system availability we offer you tailor-made preventive maintenance. Depending on the operating time of your system we will develop a service concept that suits you best.
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| Spare Parts |
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We create a spare parts package tailored to your individual needs. Due to the high degree of standardisation of our systems we can guarantee a particularly rapid and reliable spare parts replenishment. Additionally, your employees will receive special training in order to be able to change spare parts themselves with the help of our hotline.
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| Optimisation |
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Changing market requirements call for continuously developing concepts. In periodically offered workshops we support you in
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optimising the existing logistics processes |
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planning future logistics requirements. |
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You will profit from our experience gained during the realisation of numerous projects and we will develop advanced solutions which increase your competitiveness.
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SERVICE AND SUPPORT 
